FINS FAQ'S

Answers to the most common questions we get

REGISTRATION QUESTIONS

FINS does not offer a formal tryout for group placement prior to the season. All parents should review our practice group descriptions HERE. Each description includes group focus, goals and requirements.

Our coaches will evaluate all of our swimmers once they are registered and in the pool with us. We work to make sure that all of our participants are in a group where they can feel challenged, but not overwhelmed. If you’re not quite sure where your swimmer belongs, simply pick the group that you feel best matches their current ability. Throughout the season swimmers may move to a different group depending on a coach’s assessment.

So long as there is space in the practice time and group that you’re hoping to register for, swimmers may sign up at anytime during our season.

FINS offers a sibling discount for families register 2+ swimmers. This is automatically applied at checkout. We also offer a Military Discount and an Old Farm Pool member discount (*outdoor program only*). Please email us at [email protected] for details.

Designated Makeup Days marked on our calendar are used if there is a facility closure due to weather or another facility related reason. Anytime a makeup day will be used, FINS families will be notified.  If normal practices are held and there are no facility closures, these makeup days will not be used.

FINS does not offer any refunds for our programming for any reason. If you have a scheduling conflict, please contact us at [email protected] and we will do our best to identify an alternate practice day/time for you.

Our swimmer to coach ratio is something that we pride ourselves on and we do our best to make sure that all of our swimmers receive feedback from us constantly!

Yes! FINS offers great discounts to families enrolled in the Indoor Program who wish to also participate for the full fall or spring outdoor programs. What is the difference between the Indoor Program and the Outdoor Programs?

Please visit HERE to read full descriptions on all of our FINS programming. Your feedback and questions help us become a better program – so please let us know of anytime we can help! 

COVID QUESTIONS

For all COVID-related questions, please see our COVID Guidelines HERE.

SCHEDULE QUESTIONS

The practice time that you choose for your swimmer becomes their specific practice time for the season.  Swimmers must attend their designated time for the duration of the season.

There are no makeup practices offered for an individual swimmer.  We encourage our swimmers to attend as many practices as possible; however, swimmers may miss the occasional practice from time to time.


Designated Makeup Days marked on our calendar are used if there is a facility closure due to weather or another facility related reason. Anytime a makeup day will be used, FINS families will be notified.  If normal practices are held and there
are no facility closures, these makeup days will not be used.

If you have a scheduling conflict and can no longer attend your practice day/time, please contact us at [email protected]. If we have space available at another practice, we will transfer your registration. If there is no space available, we will add you to the waitlist for your preferred practice day/time.

 

PRACTICE AND FEEDBACK QUESTIONS

Swimmers should arrive at practice wearing their bathing suit and should have a dry towel, a water bottle and goggles. We recommend swim caps for swimmers with long hair.

Our coaches are on deck to interact with our swimmers and give constant feedback. We typically have 5 to 8 swimmers per lane with one head coach leading the group. For our Little FINS and Seahorses group, we will have 1 to 3
in-water coaches as well.


Our swimmer to coach ratio is something that we pride ourselves on and we do our best to make sure that all of our swimmers receive feedback from us constantly!

Throughout the season you may have questions for our coaches about your swimmer/s, or general questions about the program. We encourage all of our parents to please reach out to us via email anytime you have a question, comment, or concern about anything program related. We will always do our best to get back to you as quickly as we can. Remember that during practice time, our coaches are focused on working with the swimmers and cannot take parent questions.  

Your feedback and questions help us become a better program – so please let us know of anytime we can help!

Yes, both our indoor and outdoor facilities are heated and the water is kept at 80-82 degrees.

While swim sessions are in progress, parents are asked to wait in the parking lot or return in a timely manner to pick-up their swimmer at the end of their session. Due to capacity restrictions and facility rules, parents are not currently allowed on deck during practice.